shipping

FAQ

🚚 Expédition & Livraison

Nous faisons tout notre possible pour que votre commande vous parvienne dans les meilleures conditions et dans les délais annoncés.

Une fois votre commande expédiée, vous recevrez un e-mail de confirmation contenant un numéro de suivi vous permettant de suivre votre colis en temps réel.

⚠️ Livraison & responsabilité

Si l’adresse fournie lors du paiement est exacte et que le suivi indique une livraison confirmée par le transporteur, la commande est considérée comme livrée.

Dans le cas rare où un problème survient après la livraison (colis introuvable, vol, erreur de réception), nous vous invitons à contacter en priorité le transporteur ou votre bureau de poste local, qui dispose des informations les plus précises sur la livraison.

Notre équipe reste néanmoins disponible pour vous accompagner et vous aider à trouver une solution rapidement.

💬 Notre engagement

supernova.store attache une grande importance à la satisfaction client. Chaque commande est préparée avec soin, et nous restons disponibles pour répondre à toutes vos questions concernant votre livraison.

💡 Conseil de livraison

Pour plus de sécurité, nous vous recommandons de choisir une adresse où quelqu’un est présent au moment de la livraison, ou de demander au transporteur un point relais si vous êtes souvent absent.

Payments & Safety

Is my payment data safe with you? Is my payment data safe with you?

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Do you accept online payments? Do you accept online payments?

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

Where can I learn more about the payment and processing on your store? Where can I learn more about the payment and processing on your store?

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

What forms of payment do you accept? What forms of payment do you accept?

We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Shipping & Delivery

How long does it take to get my products? How long does it take to get my products?

Domestic shipping can take up to 5 business days.

Foreign shipping could take up to 14 business days.

Due to global supply chain challenges, shipping times could be longer than usual.

How much does it cost? How much does it cost?

Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.

Is there free shipping? Is there free shipping?

Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping..

Do you ship internationally? Do you ship internationally?

Yes, we ship our products all over the globe.

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.

Do you ship to my area? Do you ship to my area?

A full list of all of our shipping areas can be found here.

If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.

Warranty & Repair

Do you offer warranty for your products? Do you offer warranty for your products?

All our products are subject to quality control.

Our warranty provides a guarantee against manufacturer defects.

The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.

It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.

Do you offer extended warranty? Do you offer extended warranty?

An extended warranty can be added to your products for an additional cost.

Please get in touch for more information about extended warranties.

How much does extended warranty cost? How much does extended warranty cost?

The extended warranty could come at a different cost depending on the type of product and extended period.

Please get in touch for more information.

Returns & Refunds

Do you offer refunds? Do you offer refunds?

Yes, we offer full and partial refunds.

Please enquire for more information about our Refund policy.

How long after I complete a purchase can I ask for a refund? How long after I complete a purchase can I ask for a refund?

A refund request can be submitted within a month after the purchase is made.

How much can I get refunded? How much can I get refunded?

In the case when the product and packaging are unopened and undamaged, you are eligiblefor a full refund.

In the case when the packaging has been opened and the product has been used, you are eligiblefor a partial refund.

In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligiblefor a refund.

Please check our Terms of Service to see if you're eligible for a refund.

Who pays the shipping costs in the case of a refund when the order doesn't have free shipping? Who pays the shipping costs in the case of a refund when the order doesn't have free shipping?

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.

Who pays the shipping costs in the case of a refund when the order has free shipping? Who pays the shipping costs in the case of a refund when the order has free shipping?

When an order includes free shipping, only the cost of the return shipping is handled by the customer.

Free returns

Returns within 30 days receive a full refund.

Worldwide shipping

Ship anywhere, rates available at checkout.

24/7 support

Call us anytime at 1(800) 555-1234.